Contact William Hill

Customer Services is available 24/7 by live chat and email. The team can help with your account details, identity checks, deposits, withdrawals and documents requested for a payment.

You can also ask about an offer, set or discuss safer-gambling controls, request a product block, withdraw funds during an exclusion or close your account. When contacting us, give enough account information for the team to identify the issue, but keep your password private.

Making a complaint

A complaint about a transaction or game must be submitted within six months of the transaction or play. Send it through live chat or email and include:

• your full name
• your date of birth
• your home address
• the email address registered to your account
• your mobile number
• all details relevant to the complaint

We try to resolve your complaint within 10 days after receiving it. A complex case may take longer, but we will still try to reply within 10 days.

If you remain dissatisfied

You may submit the complaint to eCOGRA through its free ADR service. You may also refer it to the Malta Gaming Authority at [email protected].

These routes are available after you have raised the matter with Customer Services. Include the information already supplied to us and any details needed to show what happened and how your complaint was handled.