Keep Gambling in Balance

Gambling should be entertainment, not a source of income or a way to repay debt. Decide how much time and money you can spend before starting, take regular breaks and keep gambling in balance with other parts of your life. The controls in your account can help you act on those decisions.

See how long you have played

Reality Check, also called a session-time or gaming-time reminder, displays an automated prompt after your chosen period of gaming activity. The prompt can show how long you have played and let you continue, leave the game or review recent account activity. Continuing resets the clock, and the reminder appears again when the selected period is reached.

Set a deposit limit

You can choose a daily, weekly or monthly maximum for deposits. A decrease takes effect immediately. If you request an increase, a 24-hour cooling-off period applies before the higher limit takes effect.

Deposit limits cannot be applied to deposits made by bank transfer. Customer Services may also impose limits on the amount or number of deposits where this is required for your location.

Take a short break

A Time Out closes access to your account for a period from one day up to six weeks. You may withdraw funds before the break begins. If you want to withdraw during it, contact Customer Services by live chat because the balance is not returned automatically.

Marketing may take a short time to stop after the Time Out starts. When the selected period ends, the account reopens automatically and you can log in again.

Choose self-exclusion

Self-exclusion is available for a definite or indefinite period when you want a longer stop. Once implemented, it cannot be revoked by you or by William Hill. You cannot log in during the exclusion, but you retain access to your funds and may ask Customer Services to make a withdrawal. You may ask to extend the exclusion period.

The exclusion covers this William Hill service only. If you have accounts with other brands in our group, you must ask for exclusion from each of them separately. We take reasonable steps to stop marketing after self-exclusion, though there may be a short delay.

Block a particular product

Customer Services can block access to Casino, Poker, Vegas, Games, Bingo or Live Casino without blocking every available product. Contact the team to choose the restrictions you need.

Check your relationship with gambling

The Responsible Gaming Quiz can help you reflect on your playing style. Consider using stronger controls if gambling is replacing work, family or other interests, if you chase losses, borrow to play, hide your spending or find it difficult to stop.

Gambling Therapy can provide support in Canada if gambling is affecting you or someone close to you.

Adults only

Under-18 gambling is not allowed. We reserve the right to request proof of age and verify the information you provide, including through a third party. Until acceptable proof arrives, the account may be suspended and its funds held back. Keep your account number, username and password private so that a minor cannot use them.